Shipping policy

Shipping & Delivery Policy

Thoughtfully Prepared. Beautifully Delivered.

At Zainab Designer Abaya, we believe that an exceptional shopping experience continues beyond checkout. From carefully preparing your order to delivering it to your doorstep, every detail matters.

We are committed to providing a reliable, transparent, and convenient delivery experience for our valued customers in Pakistan and around the world.

Last Updated: October 26, 2026

01. Delivery Within Pakistan

We offer nationwide delivery across Pakistan through our trusted courier partners.

Estimated Delivery Time: 6 to 7 Working Days

Delivery timelines begin after successful order confirmation.

Standard Shipping Fee: PKR 500 (Only For Pakistan)

Our local delivery service is designed to ensure your carefully selected pieces reach you safely and securely.

Please note that delivery times are estimates and may vary depending on your location, courier operations, and order volume.

02. International Shipping

Elegance Beyond Borders.

Zainab Designer Abaya welcomes customers from around the world.

Estimated International Delivery: 14 to15 Working Days

International orders are dispatched through our designated shipping partners, including DHL and FedEx.

International shipping costs are calculated according to:

  • Destination country.

  • Package dimensions and weight.

  • Shipping service availability.

  • Applicable courier charges.

Shipping charges will be communicated or displayed during the checkout process, where supported.

International delivery estimates may be affected by customs clearance, local regulations, and international courier operations.

03. Order Processing & Verification

Every order is carefully reviewed before dispatch to ensure accuracy.

Standard Processing Time: 1 to 2 Working Days

Our verification process may include:

  • Confirming customer contact details.

  • Verifying the delivery address.

  • Checking product availability.

  • Confirming payment details, where applicable.

  • Preparing and packaging your order.

Orders placed on Thursdays, Fridays, or public holidays may be processed on the next business day.

During new collection launches, promotional campaigns, and peak shopping periods, processing may take longer than usual.

04. Cash on Delivery

For our customers in Pakistan, Cash on Delivery (COD) is available on eligible orders.

With Cash on Delivery:

  • Payment is collected when the parcel is delivered.

  • Orders may require confirmation before dispatch.

  • Our team may attempt up to four confirmation calls.

  • Orders that remain unverified may be canceled.

Cash on Delivery is currently unavailable for international orders.

05. Shipping Partners

To ensure dependable delivery services, we work with established courier providers.

Pakistan Deliveries

M&P, TCS & Daweoo

International Deliveries

DHL and FedEx

We reserve the right to change or select an alternative courier partner depending on delivery location, service availability, or operational requirements.

06. Order Tracking

Stay Connected to Your Order.

Once your order has been dispatched, available tracking information will be shared through email or another contact method provided during checkout.

You can use your tracking details to monitor the progress of your delivery through the designated courier service.

Please ensure that your contact details are accurate to avoid delays in receiving shipping updates.

07. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, certain circumstances may cause unexpected delays.

These may include:

  • Public holidays and seasonal demand.

  • Promotional sales or new collection launches.

  • Weather conditions and transportation disruptions.

  • Incomplete or incorrect delivery information.

  • Courier service interruptions.

  • International customs procedures.

  • Circumstances beyond our reasonable control.

Our customer support team will assist with shipping-related inquiries whenever possible.

08. Customs Duties & International Taxes

For international deliveries, customers are responsible for any applicable customs duties, import taxes, and clearance charges imposed by the destination country.

These charges are not included in the product price or standard shipping cost unless expressly stated at checkout.

Customs procedures and delivery requirements vary by country.

We recommend checking applicable import regulations before placing an international order.

09. Address Changes & Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Requests to modify delivery details may be submitted within 24 hours of placing an order, provided the order has not already been verified or dispatched.

Once an order has been verified or shipped, address changes may no longer be possible.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or additional courier charges.

10. Failed Delivery & Refused Parcels

If a delivery attempt is unsuccessful because of an incorrect address, an unavailable recipient, or a refusal to accept the parcel, the shipment may be returned to us.

Where a parcel is refused without a valid reason, refund or store credit eligibility will be reviewed in accordance with our Return, Refund & Exchange Policy.

Any applicable store credit may be issued after the returned product has been received and inspected.

11. Damaged or Incorrect Deliveries

Your Order Deserves Our Care.

Every product is checked before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery.

For verified claims within Pakistan, we arrange complimentary pickup and an appropriate resolution following inspection.

For international orders, verified defective or incorrect items may qualify for replacement. If the original item is no longer available, store credit equal to the product value may be offered.

Please retain the original packaging and provide clear photographs when reporting an issue.

12. Returns & Shipping Charges

Customers may request returns or exchanges for eligible orders within Pakistan during the 7-day return period.

Please note:

  • Original delivery charges are non-refundable.

  • Standard transportation charges apply to eligible size exchanges.

  • Sale and customized products are not eligible for standard returns or exchanges.

  • International orders are not eligible for standard returns or exchanges.

  • Verified defective or incorrect orders within Pakistan qualify for complimentary pickup.

For full details, please refer to our Return, Refund & Exchange Policy.

13. Customer Care & Shipping Assistance

We're Here for Every Step of Your Journey.

Whether you need assistance tracking your parcel, updating order information, or understanding delivery timelines, our customer care team is ready to help.

ZAINAB DESIGNER ABAYA

WhatsApp & Customer Support
+92 300 0640362
+92 300 0640370

Email
info@zainabcollection.com

Official Website
https://zainabcollection.com

Location
Gujranwala, Pakistan

From our collection to your wardrobe, every order is handled with care.

ZAINAB DESIGNER ABAYA

Timeless Modesty. Delivered with Care.