What do I do if my order is damaged?

We're so sorry to hear your order didn't arrive in perfect condition! Please give us the opportunity to put things right. We will gladly assist you in obtaining a replacement order or obtaining a refund. You can reach us by phone at +92 300 0640370 / +92 300 0640362 or email at [email protected].

Can I exchange my order?

At this moment, we do not provide exchanges. If you'd like to exchange an item, simply return it to us using our returns page and make a new purchase on our site for the item or products you wish. For faster return you can contact us On WhatsApp (+92 300 0640370 / +92 300 0640362 ).

Where are your products shipped from?

Our warehouse is located in Rahwali, Gujranwala, Pakistan, and we ship from there. We provide some of the industry's quickest and most cost-effective delivery alternatives.

I received the wrong goods, what do I do?

Despite our best efforts, we are only human, and occasionally the erroneous things are dispatched from our warehouse. We apologize for any trouble this has caused, and our customer service staff is standing by to assist you. Please contact us at +92 300 0640370 / +92 300 0640362 on WhatsApp or [email protected] via email.

How can I place an order?

Once you have added the desired items to your cart, follow the instructions:

  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click ‘place order’.

How are the orders confirmed?

Our Team will call or send you a message to confirm the information you provided and the details of your order.

What does the order status refer to?

Pending: The time it takes for a customer to receive a confirmation call from one of our agents after making an order.

Confirmation: When customers respond to our representative's call or message to confirm the order.

Processing: The time period in which we are preparing your order. Upon the availability of stock, your order will be shipped within 15 working days. 

Shipped: This is the point at which your order is handed over to the courier service that will deliver it to your specified address.

Return: If delivery is not possible (for example, if a customer refuses to accept the order or if the specified address cannot be found), the order will be returned to the company.

Delivered: When the consumer receives their order successfully, this is the last stage. 

Can I modify an order?

Yes, you can change your order within 24 hours of placing it. But I request you to change any thing in order WhatsApp me ASAP on following number +92 300 0640370 / +92 300 0640362.  However, after an order has been shipped, no changes can be made. 

What payment options do I have?

  • Cash on delivery (COD) through M&P.
  • Online Payment

Is COD available internationally?

Currently, the COD service is only applicable in Pakistan.

What happen if order is cancel?

If you cancel your order or it is cancelled owing to the unavailability of certain items, your money will be credited to your account.

Can I open the parcel/order at the time of delivery?

Customers are not permitted to open the parcel/order until the dispatch crew has received payment. Customers should notify us of any damage or defect by calling +92 300 0640370 / +92 300 0640362 or emailing [email protected].

Can orders be gift-wrapped or Zainab collection Shopping bag?

We are sending all orders in our brand packaging.

Zainab collection is secure? Is my data protected?

Zainab Collection takes customer’s privacy very seriously. To know more about our privacy protocols, read our privacy policy. 

What fabrics are mainly used in your collections?

Most of our collection is made from a hundred percent original Nada Korean, Chiffon ,Multi-Chiffon Fabric, Al-Mustaqibal fabric which is indeed one of the most premium quality fabrics for abayas.